Customer Feedback

Customer Feedback and installation Review
To help us improve our performance, we would be grateful if you would complete this brief questionnaire. Thank you very much for your time.

Project Details:
Your Company Name:
Your Name:
Your Position:
MLR Job Reference:	*
Value of Project:	£
Your Email Address:	*

Performance: Could you kindly rate our performance during the recent project? 1 = Poor - 5 = Outstanding
Activity
Initial enquiry response		1 2 3 4 5
Site survey		1 2 3 4 5
Understanding your requirements		1 2 3 4 5
Speed of providing quotation		1 2 3 4 5
Scheduling of work		1 2 3 4 5
Engineers arrive on time		1 2 3 4 5
Engineers Presentation		1 2 3 4 5
Engineers Attitude		1 2 3 4 5
Engineers Understanding		1 2 3 4 5
Engineers performance		1 2 3 4 5
Your site left in a clean & tidy condition		1 2 3 4 5
On time delivery		1 2 3 4 5
Value for money		1 2 3 4 5
Overall performance		1 2 3 4 5

Feedback:
How closely did the installation match the original proposal (and amendments)?
What aspects of this project would you do differently next time?
What really irritated you during this installation?
Would you use MLR Networks Ltd for your next project?		Yes No