Insight Guide: How is IoT improving the guest experience in hospitality?

It is now exceedingly important to deliver hyper-personalised and connected guest experiences, every time, whether it’s during the check-in process [on-site], interacting with customer service via phone or engaging with the website.With guests cautiously returning to travel, these experiences are more important than ever.Access to customer data profiles with real-time insights can help hotels quickly resolve guest issues or learn about preferences.” And that’s all going to be enabledby the internet of things or IoT. How is IoT improvingthe guest experience in hospitality? One connected experience at a time.

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