About the role

In this rewarding, customer-facing Junior NOC Engineer role, you’ll be a main point of contact for customer faults, providing great customer service along with managed service activities across our portfolio of enterprise networking products.

The ideal candidate will have experience in a similar Junior NOC Engineer role, with the ability to communicate both technically and professionally through telephone calls, ticketing system and email.

This is an ideal opportunity for a driven individual to take the next step in their career.

Why not join the team?

Core responsibilities

• You will work as part of a team to remotely support and identify issues affecting customer systems and services, then perform 1st line diagnosis with a view to resolution.
• Proactively monitor customer solutions to ensure all events are captured and actioned.
• To use MLR’s ITSM system to ensure calls are responded to within the Customer’s SLA.
• Be able to work independently and be trusted to provide professional support services to our customers.
• To be able to self-educate and attain and maintain industry standard IT accreditations.
• Involvement in the support and improvement of Internal MLR Systems that support both internal MLR users as well as External Customers
• Keeping assets up to date in ITSM platform tool

Essential skills and experience

• Some experience in a networking role.
• Understanding of Cisco CLI.
• Managed and debugged Cisco Switches & Routers.
• Working towards Cisco CCNA certification.
• Willing to learn and develop technical knowledge.
• Ensuring great customer experience is provided through excellent service.

How to apply
To apply for the role please send your CV and covering letter to careers@mlrnetworks.co.uk